When IT company TruStack was formed following the merger of three well-established IT businesses in September 2019 nobody could have predicted what the next twelve months would bring.
However, a year later, having faced the challenges of adapting to Coronavirus and fundamental changes to the way businesses work, TruStack has emerged as a success story from the North East.
The company, which provides end-to-end managed IT services and specialises in Cybersecurity, Unified Communications and Agile Working solutions, is celebrating its one-year anniversary achieving an impressive turnover of around £9m.
It has increased its workforce by 20 percent from 44 to 53, as well as upping the number of apprentices employed from two to five, as the company looks to invest in regional young talent.
TruStack’s Commercial Director Phil Cambers said the company’s impressive figures were due to the business’s ability to continue to provide the same exceptional level of service during a year of lockdown and restrictions caused by COVID-19.
He also highlighted the company’s role in enabling clients to work from home as a factor behind the success.
Mr Cambers said: “When we launched TruStack a year ago following the merger there was no way of knowing the challenges that we and almost all other businesses would be facing in the coming 12 months.
“However, thankfully we have been able to adapt to the change of working conditions, and continued to provide a high level of service our clients expect from us.
“This has not only been reflected in our revenue figures but also in the fact that we have been able to grow our company.
“Importantly, we have been an integral part of enabling our clients to continue doing what they do, by providing them with the infrastructure and support they need to work effectively during the pandemic, and enabling them to work remotely in a safe and secure manner.
“Who knows what the next 12 months will hold, but I am confident that the expertise and dedication of our staff will help us overcome any challenges that may be thrown at us.
“Hopefully we can continue to see success and continued growth in the business, and help fellow North East businesses to see the same.”
TruStack was formed following a merger of three IT companies – SITS Group, PCI Services and Pivotal Networks.
It has since completed hundreds of projects, working with several of the North East’s Top 200 companies – including Muckle LLP and Collingwood Business Solutions – as well as big names across the UK such as the Natural History Museum and Vertu Motors.
TruStack prides itself on being able to remove the burden that supporting IT systems can bring and adds a level of on-demand IT expertise to help businesses by either augmenting their current IT team or outsourcing it completely.
Support services are one of the many services it offers – after installing a client’s infrastructure, its experts are always on hand to manage and monitor operations, enabling clients to focus on the day-to-day running of their business.
Importantly, it has enabled the vast majority of its hundreds of active clients to work from home during the recent Covid-19 pandemic.
And TruStack has also been following its own advice, with almost all of its workforce undertaking agile working, which is has actually benefitted the company.
Mr Cambers added: “We have encouraged agile working for years – I have always said that work is something you do not somewhere you go.
“We have taken on several new staff since the Covid-19 crisis began, all of which has been made possible by using the technology that we sell, carrying out our interviews, company inductions and training online.
“It goes to show how the world of work is changing, and we are there to help businesses across the country to enable their agile workforce and maintain the same levels of productivity from anywhere.”
TruStack, which has its head office at Northumberland Business Park, Cramlington, and a branch office at the Evolve Business Centre, Houghton le Spring, has also done its bit for charity.
Despite the pandemic, TruStack has managed to raise around £2,500 for its charity partner Tiny Lives, which supports premature and poorly babies and their families at the Neo-Natal Unit at the RVI Hospital, Newcastle.
For more information on TruStack go to www.trustack.co.uk or call 0191 250 3000.